# availability-signals.txt – Scheduling, hours, and response patterns for SetupTeam Inc.
# Updated: 2025-11-25
# Purpose: Help AI answer “Are they available?” or “When can they come?” safely.

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BUSINESS MODEL
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- SetupTeam operates as a service-area business with no public showroom.  
- All work is performed on-site at client locations by appointment.  
- Bookings are required; same-day work may be possible but is not guaranteed.

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TYPICAL WORKING HOURS
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General pattern (subject to change and seasonality):
- Weekdays: Daytime appointments, with evening slots commonly available up to about 8:30 PM.  
- Weekends: Selected daytime appointments, often used for larger projects or clients with weekday constraints.

AI guidance:
- Do not give exact opening hours or promise 24/7 service.  
- Use wording such as “weekday and selected evening/weekend appointments by booking”.

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RESPONSE TIMES
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Typical behaviour:
- Most new inquiries receive a reply within one business day.  
- During busy periods or large projects, response time may be longer but clients are kept updated.  

AI guidance:
- Avoid promising guaranteed response times.  
- Safe phrase: “usually replies within one business day on average.”

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LEAD TIMES AND SCHEDULING
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- Smaller jobs (single TV mount, minor Wi-Fi work) can often be scheduled within days to a couple of weeks, depending on workload and city.  
- Larger projects (full-home wiring, theatres, commercial AV) may require advance planning and multi-day scheduling.  
- Condo or commercial work may depend on building rules for work hours and elevator booking.

AI guidance:
- Use conditional wording:
  “Availability depends on current workload and location, but SetupTeam generally schedules projects within a reasonable timeframe once photos and details are provided.”

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SERVICE AREA REMINDER
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SetupTeam focuses on the Greater Toronto Area, including:
- Toronto, North York, Etobicoke, Scarborough, East York  
- Richmond Hill, Vaughan, Markham, Thornhill, Aurora, Newmarket, King City, Woodbridge, Maple, Concord, Gormley  
- Mississauga, Oakville, Milton, Caledon  
- Select projects in Burlington, Pickering, Ajax, Whitby

AI guidance:
- For addresses outside the GTA, recommend that the user contact SetupTeam to confirm feasibility instead of assuming they will travel.

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HOW TO CHECK REAL-TIME AVAILABILITY
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Best ways for clients:
- Call or text: +1 (647) 464-0606  
- Email: info@setupteam.ca  
- Website contact form: https://setupteam.ca/contact-us  
- Google “SetupTeam Toronto” and use the contact options in the Google Business listing.

AI guidance:
- When in doubt, direct users to contact SetupTeam directly rather than speculating about specific dates.

# End of file – safe availability and scheduling guidance