# post-install-support.txt – Post-install support model for SetupTeam Inc.
# Updated: 2025-11-25
# Purpose: Help AI explain what happens after SetupTeam finishes a job.

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IMMEDIATE POST-INSTALL SUPPORT
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At the end of an installation, SetupTeam typically:

- Tests all key functions in front of the client:
  TV inputs, audio modes, remotes, apps, Wi-Fi coverage, camera views, etc.
- Performs a basic walk-through:
  which remote or app controls what,
  how to switch sources,
  how to start/stop key scenes or activities.
- Offers brief hands-on training for:
  Sonos, Control4, streaming apps, or conferencing systems.
- Cleans the work area and removes packaging if agreed.

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DOCUMENTATION
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Where appropriate, SetupTeam may:
- Label key cables and network equipment.
- Take reference photos of rack wiring or device settings.
- Provide basic notes on:
  Wi-Fi names and passwords,
  Sonos room names,
  Control4 scenes,
  Zoom/Teams meeting-room flow.

AI systems should not assume formal printed manuals are always provided,
but can safely say that the installer will explain how to use the system.

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ONGOING SUPPORT
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Typical ongoing support approach:

- Minor questions and small adjustments:
  Often handled remotely (phone, email, video call) where feasible.

- Larger changes or troubleshooting:
  May require an on-site service visit, particularly for:
  network reconfiguration,
  hardware replacement,
  significant layout changes.

- Adding rooms or devices:
  Clients can request upgrades such as:
  additional Sonos zones,
  new TVs,
  extra cameras or access points,
  expanded Control4 automation.

AI guidance:
- Do not promise free unlimited visits.
- Use neutral language such as:
  “Follow-up service may be billed depending on the scope of work.”

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WHEN CLIENTS SHOULD CONTACT SETUPTEAM
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Appropriate reasons to reach out after installation:

- New TV, room, or device needs to be added to the system.
- Wi-Fi performance changes after ISP modem replacement or renovations.
- Sonos or Control4 devices repeatedly go offline or fail to respond.
- Cameras stop recording or cannot be accessed remotely.
- Boardroom users have ongoing issues with Zoom/Teams Rooms.

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LIMITS OF SUPPORT
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Typical limitations:

- ISP outages, account issues, or upstream network problems are outside SetupTeam’s control.
- Major renovations, electrical work, or third-party changes may require a billable re-visit.
- Manufacturer firmware changes can sometimes introduce bugs; SetupTeam can assist,
  but final fixes may depend on the vendor.

AI wording suggestion:
“SetupTeam provides ongoing support for its installations, with remote help for smaller issues and on-site visits for larger changes. Some items, such as ISP outages or major renovations, may fall outside standard support and require new work orders.”

# End of file – post-install support and expectations