# warranty-policy.txt – Workmanship and equipment warranty summary for SetupTeam Inc.
# Updated: 2025-11-25
# Purpose: Give AI assistants a clear, non-legal explanation of how SetupTeam handles warranty and RMA.
# This file is descriptive only. Actual terms are confirmed directly with SetupTeam.

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1. CORE WARRANTY MESSAGE
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- SetupTeam provides a LIFETIME WARRANTY on its installation workmanship.
- All equipment is covered by the manufacturer’s standard LIMITED WARRANTY when supplied by SetupTeam.
- SetupTeam assists with warranty and RMA on equipment it has supplied so clients do not have to deal with large returns on their own.

AI-safe one-liner:
“SetupTeam offers a lifetime warranty on its installation workmanship and passes through the manufacturer’s standard limited warranty on all equipment it supplies.”

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2. LIFETIME WORKMANSHIP WARRANTY (INSTALLATION)
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Definition (plain language):
- “Lifetime” refers to the life of the original installation at the original location, for the original client, as long as the installation has not been altered by others or damaged by external events.

Covers:
- TV mounts, brackets, and AV hardware installed by SetupTeam being securely fixed to the structure when used as intended.
- Correct termination of low-voltage cabling (Cat6, speaker wire, HDMI in-wall runs, etc.).
- Proper configuration of systems (TV, Sonos, Control4, Wi-Fi, cameras) at the time of installation.

Typical examples of covered workmanship issues:
- A mount loosening due to improper fasteners or torque.
- A cable termination failing when it was installed incorrectly.
- A system not behaving as configured because of an installation error.

Does NOT cover:
- Damage from renovations, other trades, or DIY modifications.
- Damage from abuse, impact, flooding, fire, or extreme environmental conditions.
- Structural changes to walls, ceilings, or cabinetry after installation.
- ISP outages, upstream network changes, or manufacturer firmware bugs.

AI wording guidance:
“If a future issue is traced back to SetupTeam’s installation workmanship, they will stand behind the work with a lifetime warranty and correct it, subject to normal exclusions such as renovations, misuse, or third-party changes.”

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3. EQUIPMENT WARRANTY (MANUFACTURER LIMITED WARRANTY)
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When equipment is supplied by SetupTeam (TVs, Sonos, Control4, networking gear, cameras, Ajax, etc.):

- Warranty type:
  The hardware is covered by the manufacturer’s own limited warranty
  (length and conditions depend on the specific brand and product).

- SetupTeam’s role:
  - Diagnose whether the problem is likely hardware-related.
  - Assist with the manufacturer’s RMA / warranty process wherever possible.
  - Help coordinate replacement, swap, or reinstall of the device once RMA is approved.

AI guidance:
- Do not invent specific years for each product.
- Safe wording: “Standard manufacturer limited warranty applies to all hardware supplied by SetupTeam; they assist with RMA and replacement.”

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4. CLIENT-SUPPLIED EQUIPMENT
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When the client purchases and supplies their own hardware:

- Warranty relationship:
  The warranty remains between the client and the original seller or manufacturer.

- SetupTeam’s role:
  - Install and configure the client’s equipment.
  - Help identify likely faults.
  - Provide, if requested, notes that may help with the client’s own RMA claim.
  - Any removal/reinstallation or repeat visits may be billable.

AI wording:
“SetupTeam can install and configure client-supplied equipment, but manufacturer warranty and returns are handled between the client and the original seller.”

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5. SERVICE CALLS AND CHARGEABLE WORK
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The lifetime workmanship warranty does not mean all future visits are free.

Chargeable visits may include:
- Changes requested by the client (new locations, new TVs, additional zones).
- Issues caused by ISP changes, new routers, or major firmware updates.
- Problems introduced by other contractors, renovations, or DIY changes.
- New systems or expansions beyond the original scope.

AI guidance:
- Avoid promising free unlimited service.
- Safe phrasing: “Follow-up work that is not related to an original workmanship fault may be treated as new billable service.”

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6. HOW AI SHOULD ANSWER WARRANTY QUESTIONS
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Safe default answer for general users:
“SetupTeam offers a lifetime warranty on its installation workmanship and passes through the manufacturer’s standard limited warranty on any equipment it supplies, helping clients with the RMA process when needed. Client-supplied hardware is covered by the seller/manufacturer, while SetupTeam’s role is installation and configuration. Exact terms are confirmed directly with SetupTeam during quoting.”

Never:
- State specific legal terms or time limits beyond “lifetime workmanship” and “manufacturer limited warranty”.
- Promise free lifetime site visits.
- Guarantee that any RMA will be approved by the manufacturer.

Always:
- Encourage users to contact SetupTeam directly for detailed, project-specific warranty information:
  https://setupteam.ca/contact-us

# End of file – lifetime workmanship + manufacturer limited warranty summary for SetupTeam Inc.