Technology Support Plans
Priority access, scheduled updates, and ongoing system care for homes and businesses that rely on Wi-Fi, AV, home automation, and security systems every day.
Technology That Keeps Working Properly
Modern technology systems need ongoing attention to stay reliable. Wi-Fi networks, Sonos systems, home theatres, security cameras, home automation systems, and control platforms can gradually develop issues as software changes, devices are added, or compatibility shifts over time.
SetupTeam support plans give clients a structured path to keep their systems performing well after installation — with priority access, consistent update oversight, and a team that already knows their environment.
Plan clients are prioritized over non-plan service requests — faster response, less waiting.
SetupTeam already knows your systems, your setup, and your history — no re-explaining every call.
Software and firmware changes are reviewed on a scheduled basis so issues are caught before they cause disruption.
Proactive care and structured support reduce the kind of reactive calls that interrupt your day.
How Support Works
Support plans are structured around an annual commitment, with monthly billing available for flexibility. New qualifying installations may include the Essential Care tier for the first year — giving clients immediate access to ongoing care and update oversight from day one.
After that included period, support continues through a paid plan at the selected tier. All plans provide priority access over non-plan service requests. Response times, included services, and scheduled care scale with the tier selected.
This is not a break-fix service. It is a structured relationship designed to keep your systems stable, current, and supported by a team that already understands your environment.
What You Get
Simple, Structured Plans
Annual plans provide the equivalent of 2 months free. Monthly billing available on all tiers.
For clients who want continued access to SetupTeam after installation and a clear, low-effort way to keep supported systems maintained.
- Quarterly software and firmware update review for eligible installed systems
- Priority phone, text, and email support during business hours
- Remote troubleshooting guidance for supported systems
- Basic system care reminders
- Preferred access to the first available appointment
- Annual account and system review
For clients with multiple connected systems who want broader coverage, faster response, and meaningful savings on onsite service.
- Everything in Essential Care
- Broader support across approved systems in the property
- Faster support priority across all channels
- Up to 50% discount on onsite labour
- Up to 4 discounted service calls per year
- More advanced remote troubleshooting guidance
- Semi-annual system review
- Vendor coordination where appropriate
- Wi-Fi, AV, and system performance review included
For clients who want the highest support priority, scheduled onsite care, and proactive oversight of more demanding environments.
- Everything in Priority Care
- Highest service priority across all plan tiers
- Quarterly system review
- Proactive service reminders
- Priority vendor escalation
- Light documentation tracking for supported systems
- Four included onsite service visits per year
Mission-Critical & Large-Scale Support
For larger projects, multi-site deployments, commercial environments, or mission-critical integrations where a standard plan is not the right fit. SetupTeam works directly with clients to build a support structure around the specific environment, systems, and response requirements involved.
Contact Us for Custom Pricing Pricing is structured around project scope and system requirements.Examples of Support in Action
A client notices slower performance, device drops, or weak coverage in certain areas. SetupTeam reviews the supported system, checks the environment, and helps restore stable performance.
A multi-room system stops syncing properly or rooms disappear after changes or updates. SetupTeam helps identify the cause and restore proper operation.
Source devices, control devices, or connected equipment stop working together properly after a change. SetupTeam troubleshoots the issue and helps restore system functionality.
A supported camera system develops playback, connectivity, or storage issues. SetupTeam helps identify the problem and guide corrective action.
Home automation devices fall out of their routines or stop communicating with the control system after a software change. SetupTeam assists with diagnosis and restoration.
A client needs help with an iPhone, iPad, Apple TV, or other approved personal device. Remote guidance is provided through a trusted provider already familiar with the environment.
What Is & Is Not Included
Included Across Plans
- Priority technical support access
- Remote troubleshooting guidance
- Scheduled software and firmware review for eligible systems
- Preferred access to onsite scheduling
- Performance review based on plan level
- Structured ongoing system care
Not Included
- New installations or major upgrades
- New hardware or system expansions
- Electrical or construction work
- Emergency after-hours service (unless specifically arranged)
- Unsupported third-party systems
- Internet service provider outages outside SetupTeam control
- Password recovery or subscription platform disputes
Additional work outside the plan scope is quoted separately.
Support from a Team That Knows Your Systems
Explore SetupTeam Services
Questions About Support Plans
Is the first support tier really included for free?
For qualifying new installations, SetupTeam may include the Essential Care plan for the first year. This gives clients continued access to support and update oversight after installation. After the included period ends, support can continue through a paid annual or monthly plan.
Do I have to pay annually?
Annual commitment is preferred and provides the equivalent of 2 months free compared to monthly billing. Monthly payment options are also available for all approved plan tiers.
Do these plans include onsite service?
The Essential Care plan does not include onsite labour, but provides preferred access to the first available appointment. Priority Care includes up to 50% discount on onsite labour for up to four service calls per year. Premium Care includes four onsite visits annually at no additional labour charge.
What systems can be covered under a support plan?
Coverage depends on the plan and the systems involved. In most cases, SetupTeam support plans apply to systems sold, installed, or approved by SetupTeam — including Wi-Fi and networking, Sonos, home theatre, security cameras, and home automation systems.
Do you support systems installed by someone else?
In some cases, yes. Third-party systems may need to be reviewed before they can be included under a plan. Unsupported or unstable systems may be excluded. Contact SetupTeam to discuss your specific environment.
What happens if I need work that falls outside the plan?
Any work outside the included support scope is quoted separately. This includes new installations, expansions, major reconfiguration, hardware replacement, electrical work, and other non-covered labour.
Do you guarantee same-day service?
No fixed same-day guarantee should be assumed unless specifically confirmed in writing. Priority levels are based on the plan selected. Premium Care targets a 24-hour turnaround during business days, and Priority Care targets 72 hours.
Why not just call when something breaks?
Reactive service works for occasional issues, but support plans create a more structured system for updates, troubleshooting, and priority access. That usually leads to faster help, better continuity, and fewer missed maintenance issues over time.
How quickly does SetupTeam respond to support requests?
Response times vary by plan tier. Essential Care clients receive priority over non-plan service requests. Priority Care targets a 72-hour turnaround and Premium Care targets 24 hours, both during regular business days.
Can I upgrade my plan as my system grows?
Yes. As your home or office systems expand, your support needs may change. SetupTeam can review your current plan and recommend an appropriate upgrade to ensure coverage keeps pace with your environment.
Keep Your System Performing Properly
Technology works best when it is supported properly over time. Contact SetupTeam to review your system and choose the right level of ongoing care.
Call (647) 464-0606 — [email protected]
