Accessibility Statement

1. Our Commitment

SetupTeam Inc. is committed to identifying, removing, and preventing barriers for people with disabilities — on this website, in how we communicate, and in how we work in your home or business.

We provide our goods and services in a way that respects the dignity and independence of people with disabilities, and that gives them the same opportunity to access and benefit from our services as anyone else.

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA on this website, and to meet our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards.

SetupTeam is a small organization — fewer than 20 employees. Under the Integrated Accessibility Standards, the binding WCAG website standard applies to large organizations and the designated public sector, so it does not apply to a business of our size.

The obligations that do apply to us — accessible formats and communication supports on request, an accessible feedback process, staff training, welcoming service animals and support persons, and notice of service disruptions — are addressed in the sections below.

2. Conformance Status

We describe our status honestly rather than claiming more than we can evidence.

This website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means some parts of the content do not fully conform to the standard. We are working on the gaps, and section 7 lists the ones we know about.

This statement reflects our own review of the site rather than a third-party audit. We have not commissioned an independent accessibility evaluation, and we would rather say so than imply a level of assurance we do not have.

3. Measures We Take on This Website

• Clear document structure with proper headings and logical page sections
• A single, correctly-formed set of page landmarks so screen readers can navigate reliably
• Keyboard navigation for interactive elements, with hidden panels kept out of the tab order while closed
• Readable typography, consistent spacing, and text that reflows on zoom
• Colour contrast checked against WCAG AA thresholds
• Descriptive link and button text that makes sense out of context
• Alternative text on meaningful images, with decorative images marked as such
• Layouts tested across mobile, tablet, and desktop widths
• Accessibility checks built into our page-build process rather than run once

4. Accessible Service in Person

Accessibility is not only a website matter for us. We work in people's homes.

Service animals and support persons

Service animals are welcome anywhere our technicians work. If you are accompanied by a support person, they are welcome to be present, and we do not charge a fee for their attendance.

Assistive devices

You are welcome to use your own assistive devices while we work. Tell us if anything we are doing obstructs your use of one — for example, if a cable run or a temporarily moved item blocks a path — and we will work around it.

Communication

We will communicate with you in a way that takes your disability into account. If phone is difficult, we can work by email, text, or WhatsApp. If you need more time, or written confirmation of what was said on site, ask and we will provide it.

Booking and quoting

If any part of booking, quoting, or approving work is difficult to use, contact us directly and we will complete it with you by phone, email, or another method that works for you. No one should be unable to book us because of the form.

Setting up your equipment accessibly

Tell us about accessibility needs when you book. Where the equipment supports it, we can take those needs into account during setup — for example, control placement, voice control, text sizing, captions, or audio-description settings. What is achievable depends on the product's own capabilities, which are set by the manufacturer and not by us.

5. Accessible Formats

On request, we will provide information about our services — including quotes, invoices, and these policies — in an accessible format or with communication support. We will consult with you on a format that works, provide it in a timely way, and charge no more than we would charge anyone else for the same information.

Requests: [email protected] or (647) 464-0606.

6. Third-Party Content

Some pages include third-party tools we do not control, including our review widget and the bot protection on our forms. We aim to select accessible options, but we cannot guarantee the accessibility of content served by a third party.

If a third-party element on our site creates a barrier for you, tell us. We will give you the information another way, and we will raise it with the provider.

7. Known Limitations

Being straightforward about this is more useful than a blanket claim of compliance. We are aware of the following:

• Third-party review widget — rendered by an external provider, so its markup and keyboard behaviour are outside our control.
• Bot protection on forms — the service that protects our forms from automated abuse may present difficulties for some users. If a form will not submit for you, call or email us and we will handle it directly.
• Older content — some pages published earlier may not yet meet the standard we apply to new pages. We correct them as we find them.
• Embedded media — where third-party media is embedded, captions and transcripts depend on the original publisher.

8. Service Disruptions

If a facility or service that people with disabilities rely on is temporarily unavailable, we will give notice of the disruption, the reason, how long it is expected to last, and what alternatives are available.

Notice will be given by the means most likely to reach affected customers, including this website and direct contact where we know a booking is affected.

9. Feedback

If you encounter a barrier — on the site, in our communications, or during a visit — we want to hear about it. Feedback is how the list in section 7 gets shorter.

Email: [email protected]
Phone: (647) 464-0606
WhatsApp: (647) 464-0606

If mail is the format that works best for you, call or email us and we will provide our mailing address so you can send feedback in writing.

Feedback can be given in whatever format works for you — phone, email, text, in person, or in writing. We will acknowledge it in the same format unless you ask for another.

We aim to respond within 5 business days. Where a fix takes longer, we will tell you what we are doing and when to expect it.

For a website issue, it helps if you can include:

• The page URL or page name
• A description of the problem and what you were trying to do
• The device and browser you are using
• Any assistive technology involved

10. Compatibility

This website is built to work with current versions of major browsers and commonly used assistive technologies, including screen readers, on desktop and mobile. It is not designed for browsers that are no longer supported by their vendor.

Experience may vary with device, software version, and assistive technology. If a specific combination fails for you, tell us — that is useful information.

11. Responsibility and Updates

SetupTeam Inc. is responsible for the accessibility of this website and of our services. We are a small team and we handle this directly rather than delegating it.

We review this statement as improvements are made and as our obligations change. The "Last updated" date at the top reflects the most recent revision.

Contact for accessibility matters: [email protected]