Privacy Policy for SetupTeam

1. Introduction

SetupTeam Inc. (“SetupTeam”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, and communications.

2. Information We Collect

We collect only the information necessary to operate our services effectively.

Information you provide:

• Full name
• Phone number
• Email address
• Service address
• Details related to requested services

Information collected automatically:

• IP address
• Device and browser information
• Basic usage data (e.g., pages visited, interaction timing)

Operational data:

• Appointment details and scheduling information
• Communication history (email, phone, SMS, WhatsApp)
• Internal service notes

3. How We Collect Information

We collect information through:

• Website forms (including booking and contact forms)
• Phone calls and direct communication
• Email and messaging platforms (including SMS and WhatsApp)
• Third-party integrations used to operate our services

4. How We Use Your Information

Your information is used strictly for business operations, including:

• Scheduling and managing appointments
• Providing requested services
• Communicating regarding your booking or project
• Sending confirmations, updates, and service-related notifications
• Internal record keeping and service history tracking
• Improving service delivery and operational efficiency

We do not sell, rent, or trade your personal information.

5. Systems and Third-Party Services

To operate efficiently, we use trusted third-party systems:

• Customer relationship management (CRM) systems
• Scheduling and calendar systems
• Email and communication platforms
• Hosting infrastructure providers
• Review and reputation management platforms

These systems process information only as required to deliver our services and are bound by their own privacy and security obligations.

6. Data Sharing

We do not sell your personal information.

We may share limited data only when necessary:

• With payment processors to complete transactions
• With service partners or technicians strictly for service delivery (if applicable)
• With manufacturers or vendors when required for product support or warranty

All sharing is limited to what is necessary to complete the requested service.

7. Data Retention

We retain personal information only as long as necessary for:

• Service history and support
• Legal and accounting obligations
• Business record keeping

Typical retention period: up to 7 years after the last service interaction, unless a longer period is required by law or a shorter period is requested and permissible.

8. Cookies and Tracking

Our website may use basic technologies to understand how visitors interact with the site, including:

• Performance and functionality tracking
• System and security monitoring

We do not use intrusive tracking or advertising-based profiling.

9. Data Security

We implement reasonable technical and organizational safeguards, including:

• Secure website encryption (HTTPS)
• Controlled access to systems and data
• Restricted internal access based on operational need

While no system is completely secure, we take appropriate steps to protect your information.

10. Your Rights (Canada – PIPEDA)

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for certain uses

To make a request, contact us using the details below.

11. Requests and Verification

All privacy-related requests must be submitted via email. We may require identity verification before processing requests to ensure data protection and prevent unauthorized access.

12. Children’s Information

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the revised “Last updated” date at the top of this page.

14. Contact

For any privacy-related questions or requests:

Email: [email protected]