Terms of Service

1. Who We Are

Setup Team Inc., operating as SetupTeam ("SetupTeam", "we", "us", "our"), provides audio-visual, smart-home, and network installation services in Toronto and the Greater Toronto Area. "You" means the person or organization booking or paying for the work.

Legal entity: Setup Team Inc., operating as SetupTeam
Business number: 765708268
Phone: (647) 464-0606
Email: [email protected]
Website: setupteam.ca

We work at customer premises rather than from a walk-in location, so we do not publish a street address. Our mailing address appears on our quotes and invoices, and is available on request.

2. Agreement and Priority

These Terms apply to every quote, booking, and job. You accept them by booking, requesting a quote, authorizing work, or allowing work to proceed.

Where a signed written agreement, quote, or invoice conflicts with these Terms, the order of priority is:

• A signed written agreement between us
• The accepted quote or invoice for the specific job
• These Terms

If you are booking on behalf of an organization, you confirm you have authority to bind it. If you are booking for a property you do not own, you confirm you have the owner's permission for the work.

Nothing in these Terms removes rights you have under the Ontario Consumer Protection Act, 2002 or other applicable law that cannot be waived by agreement. Where a term here conflicts with such a right, that right prevails and the rest of these Terms continue to apply.

3. Scope of Work

Services include installation, mounting, setup, configuration, troubleshooting, and related technology services for residential and commercial environments — including television and display mounting, home theatre, audio, smart-home control, structured wiring, networking, Wi-Fi, and security cameras.

The scope of your project is defined in your quote, invoice, or confirmed communication. Work not specifically listed is not included.

4. Quotes and Changes

Quotes are based on the information you provide and on expected site conditions. If actual conditions differ, adjustments to scope or pricing may be required.

Quotes are valid for 30 days unless stated otherwise, and are subject to equipment availability and supplier pricing at the time of order.

You may approve additional work verbally on-site or in writing. Once approved, work proceeds and is billed accordingly. We will tell you the cost implication before proceeding wherever practical.

Prices are exclusive of applicable taxes unless stated otherwise.

5. Scheduling and Access

Appointment times are estimates and may vary with traffic, site conditions, and preceding jobs. We are not liable for losses arising from a delayed or rescheduled arrival.

You are responsible for:

• Providing access to the property at the scheduled time
• Ensuring an adult aged 18 or older is present for the duration of the visit, unless we have agreed otherwise in writing
• Ensuring the work area is clear, safe, and ready
• Arranging building permissions, elevator bookings, and certificates of insurance if required
• Securing pets, valuables, and fragile items before we arrive

If work cannot proceed due to access or site conditions, the visit may be billable. See Cancellation & Refund Policy.

We may pause or leave a site if conditions are unsafe or if a person on site is abusive or threatening toward our technicians. Work completed to that point remains payable.

6. Building Rules

For condos and managed properties, you are responsible for complying with all building requirements, including approvals, insurance certificates, work-hour restrictions, and elevator bookings.

If building restrictions prevent completion, the visit may still be chargeable and completed work remains payable.

7. Your Responsibilities

You agree to:

• Provide accurate information about your space, wiring, and equipment
• Disclose any known restrictions, hazards, or prior damage
• Disclose the location of anything concealed in walls, floors, or ceilings that you are aware of
• Provide necessary access to Wi-Fi, devices, and accounts required for the work
• Confirm placement decisions before we drill, cut, or mount
• Hold the necessary rights or permissions for work on the property

Placement is your decision. Once you confirm a location and we proceed, relocating the work is new billable work.

8. Site Conditions

Some conditions — wall structure, stud placement, wiring paths, insulation, fire blocking, or hidden obstacles — may only become known during installation. SetupTeam may adjust methods as needed to complete the work safely, and may decline to proceed where a method cannot be performed safely.

SetupTeam is not responsible for damage to concealed or unmarked utilities, including electrical, plumbing, gas, or low-voltage runs that were not visible and were not disclosed to us.

We are not responsible for pre-existing conditions, including prior damage, defective wiring, non-compliant construction, or failing equipment that we did not install.

9. Customer-Supplied Equipment

If you provide equipment, you are responsible for its compatibility, condition, completeness, and suitability for the intended location.

• Additional time due to incompatibility, missing parts, or defective equipment may be billed
• We do not warrant customer-supplied equipment, and it carries no manufacturer warranty through us
• We are not liable for failure of customer-supplied equipment, or for a mount, bracket, or fixing supplied by you that does not hold
• Where we advise that supplied equipment is unsuitable and you ask us to install it regardless, we do so at your risk and the labour remains payable

10. Equipment We Supply

• Deposits: Partially refundable before ordering; non-refundable once equipment is ordered or allocated.
• Returns: May be subject to restocking and delivery costs.
• Final Sale: Standard items (mounts, cables, accessories) are final sale unless required by law.
• Title and risk: Title to supplied equipment passes to you on full payment. Risk passes on delivery or installation, whichever is earlier.
• Special orders: Items ordered specifically for your project are non-cancellable once placed with the supplier.

Full detail is in our Cancellation & Refund Policy.

11. Manufacturer Warranties

Products we supply carry the manufacturer's own warranty. That warranty is between you and the manufacturer, on the manufacturer's terms, for the manufacturer's stated period. SetupTeam is not the warrantor of any product we did not manufacture.

We will assist with a manufacturer claim as a courtesy during the manufacturer's warranty period — registering the product, providing proof of purchase, and coordinating the return where practical. That assistance is not a promise that a claim will be approved.

• We do not control manufacturer decisions, timelines, replacement stock, or product discontinuation
• A manufacturer refusing or delaying a claim is not a failure of our service
• Labour to remove and reinstall equipment for a manufacturer warranty claim is billable unless covered by our labour warranty
• Manufacturer warranties are commonly void where a product has been modified, mishandled, or installed outside its rated conditions

See our Warranty Policy for how our labour warranty and manufacturer coverage interact.

12. Service Call Fees

Service visits start at $159.99 + tax (minimum). Final cost depends on time, scope, and conditions.

Fees apply when work cannot proceed, or when the issue is unrelated to our installation — for example, an internet outage, a failed third-party device, or a change made after we left.

13. Labour Billing

• Minimum: 1 hour ($200 per technician)
• Additional time billed in 30-minute increments

Time spent waiting for access, building approvals, or site readiness is billable time.

14. Parking and Access Costs

You are responsible for providing suitable parking. If it is not available, paid parking may be used and charged to you. Additional costs may apply for difficult access conditions, long carries, or restricted loading.

15. Cancellation and Refunds

Cancellations, rescheduling, no-shows, deposits, and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

16. Networking and Wi-Fi

Network performance depends on many factors outside our control: your internet service and its actual delivered speed, building construction and materials, neighbouring networks and radio interference, device age and capability, firmware, and how many devices are in use at once.

We do not guarantee speed, coverage, throughput, latency, or uninterrupted performance. We configure equipment to perform well in your environment given the constraints that exist there.

Where a quote references coverage or performance expectations, those are professional estimates based on conditions observed at the time, not guarantees.

We are not responsible for outages, throttling, plan limits, equipment behaviour, or configuration changes attributable to your internet service provider.

17. Network Security

We configure equipment using reasonable security practices at the time of installation. Security is an ongoing responsibility, and it does not end when we leave.

You acknowledge that:

• No network, camera system, or connected device can be made completely secure
• New vulnerabilities are discovered continuously, in products we did not build
• Firmware and software updates after our visit are your responsibility unless you hold a support arrangement with us that covers them
• Devices added to the network after our visit, by you or anyone else, can change its security posture
• Passwords you choose, reuse, or share affect the security of the system

To the extent permitted by law, we are not liable for unauthorized access, intrusion, malware, ransomware, data breach, interception, or loss of data affecting your network, devices, accounts, or recordings — including where the incident exploits a vulnerability in third-party hardware, firmware, or cloud services.

18. Cameras and Recording

Where we install cameras, intercoms, doorbells, or microphones, you are the operator of that system, and you are responsible for how it is used.

You are responsible for:

• Ensuring camera placement and recording comply with all applicable privacy, employment, and property law
• Obtaining any consent or providing any notice the law requires for recording people, including household staff, employees, tenants, and visitors
• Complying with restrictions on recording audio, which can be treated differently and more strictly than video
• Complying with restrictions on cameras that capture neighbouring property or public space
• Meeting condominium, landlord, or building rules on camera placement
• Retention, access, and disclosure of any footage your system records

We install to your instructions on placement. We do not provide legal advice on surveillance, and our carrying out an installation is not confirmation that it is lawful in your circumstances. If you are recording a workplace, tenants, or shared property, get legal advice before we install.

A camera system is a deterrent and a record — not a guarantee of safety. We do not warrant that a system will detect, capture, prevent, or deter any event, and we are not liable for loss, injury, theft, or damage that a system failed to prevent or record, including where recording failed, storage was full, footage was overwritten, network or power was interrupted, or a cloud service was unavailable.

Unless expressly agreed in writing, we do not provide monitoring, alarm response, or emergency dispatch.

19. Smart-Home and Cloud Dependence

Smart-home systems depend on hardware, firmware, apps, cloud platforms, and accounts controlled by manufacturers and third parties.

You acknowledge that any of the following can change or break a working system, without our involvement:

• Manufacturer firmware or app updates
• Changes to a cloud service, its features, or its pricing
• Discontinuation of a product, platform, or integration
• A subscription lapsing or an account being suspended
• Changes to your internet service, router, or network by another party
• A third-party integration being withdrawn or deprecated

We configure systems to work as at the date of installation. We are not liable where a third party subsequently changes or ends a service, and restoring functionality after such a change is billable work.

Ongoing subscription or licence fees for third-party platforms are your responsibility unless we have agreed otherwise in writing.

Automated systems can fail. Do not rely on a smart-home system as the sole safeguard for anything where failure would cause harm, loss, or injury — including heating, water, locks, medical needs, or life safety.

20. Credentials and Remote Access

Some work requires access to your Wi-Fi, router, or accounts. Where you provide credentials:

• We use them only to perform the work you requested
• We handle them as described in our Privacy Policy
• We recommend you change any password shared with us once work is complete

Where you ask us to enable remote access, cloud accounts, or manufacturer portals, you are responsible for the ongoing security of those accounts, including who you grant access to afterwards.

Accounts we create at your request are yours. You are responsible for maintaining them, keeping recovery details current, and paying any fees they attract. We do not retain administrative access after a job closes unless a support arrangement requires it.

If you ask us to configure a system in a way we advise is insecure — such as a shared password, an open network, or a disabled protection — we will note the concern, and proceeding is at your risk.

21. Our Labour Warranty

• 1-year labour warranty on general work
• 1-year warranty when a customer-supplied mount is used
• Lifetime labour warranty when a mount is supplied by SetupTeam

Our warranty covers our workmanship. It does not cover product failure, which is a matter for the manufacturer.

Warranty does not cover issues caused by changes made after we left, third-party work, misuse, accident, or environmental factors. Full terms, exclusions, and the claim process are in our Warranty Policy.

22. Property Care

We take reasonable care during installation and work to a professional standard.

We are not responsible for:

• Cosmetic finishing — patching, painting, sanding, staining, or texture matching — unless it is expressly included in your quote
• Minor and expected marks inherent to the work, such as anchor holes, cable entry points, or bracket footprints
• Damage from pre-existing or hidden conditions, including failing drywall, deteriorated substrate, or improper prior construction
• Settling, cracking, or finish failure caused by the condition of the structure rather than the installation
• Items you did not move or secure before we arrived

Where we cause damage through our negligence, tell us promptly so we can inspect it. See section 32.

23. Mounting and Structural Limits

We mount to the structure available. Where a wall, ceiling, or surface will not safely carry the intended load — because of construction type, substrate condition, or stud placement — we will say so and propose an alternative.

We are not liable for a mount that fails because:

• You supplied the mount, bracket, or fixing and it was inadequate
• You directed a location we advised against, and we recorded that advice
• The structure was misrepresented, concealed, or not as disclosed
• Load was added after installation beyond what was installed
• The mounted equipment was pulled, climbed on, struck, or otherwise subjected to force

Do not hang from, climb on, or add weight to mounted equipment. Where children have access to mounted equipment, tell us so we can discuss appropriate securing.

24. Data and Accounts

You are responsible for backing up your data and maintaining access to your accounts before we work on any system that holds them. We are not responsible for data loss, deleted recordings, lost configurations, or account lockouts.

If a device must be reset or reconfigured to complete the work, we will tell you before proceeding where practical.

25. Payments

Accepted methods: credit card (3.2% fee), debit, e-transfer, cheque, and cryptocurrency.

• Payment is due on completion unless different terms are stated on your quote or invoice
• Cryptocurrency payments are final and non-refundable
• Late payments may incur interest and collection costs where permitted by law
• A returned or dishonoured payment may attract a fee
• You may not withhold payment for completed work due to a dispute over a separate item

Equipment supplied remains our property until paid for in full.

26. Electrical Work

We do not perform regulated electrical work requiring a licensed electrician.

Where a project needs new circuits, relocated outlets, or other regulated electrical work, that work must be performed by a licensed electrician arranged separately. We are not responsible for the work, scheduling, or conduct of trades we did not engage.

We do not certify existing electrical installations, and pointing out an apparent electrical issue is an observation, not an inspection.

27. Permits and Approvals

You are responsible for obtaining any permit, licence, condo approval, landlord consent, heritage approval, or strata authorization the work requires.

We do not apply for permits on your behalf unless expressly agreed in writing. Where work is stopped or reversed because a required approval was not in place, the visit and completed work remain payable.

28. Disclaimer of Other Warranties

Except for our labour warranty in section 21, our Warranty Policy, and any warranty that applicable law does not permit us to exclude, our services and any products we supply are provided without further warranties, conditions, or representations of any kind, whether express, implied, or statutory.

To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that any system will be uninterrupted, error-free, secure, or free from performance limits imposed by the environment or by third parties.

29. Limitation of Liability

To the maximum extent permitted by law:

• Cap. Our total aggregate liability arising out of or relating to a job — in contract, tort (including negligence), statute, or otherwise — is limited to the amount you paid to SetupTeam for that specific service.
• Excluded losses. We are not liable for indirect, incidental, special, punitive, or consequential damages; loss of profit, revenue, business, or opportunity; loss of data or recordings; loss of use; property devaluation; or the cost of substitute services — even if we were advised such losses were possible.
• Third parties. We are not liable for the acts, omissions, products, platforms, or service changes of third parties, including manufacturers, cloud providers, internet service providers, electricians, and other trades.
• Non-excludable liability. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

These limits reflect the allocation of risk between us and are a basis of our pricing. They survive termination of any agreement between us.

30. Indemnity

You agree to indemnify and hold SetupTeam harmless from claims, damages, losses, and reasonable legal costs arising from:

• Your breach of these Terms
• Your use or operation of a camera, microphone, or recording system, including any claim by a third party about being recorded
• Work performed at a property where you did not hold the necessary rights, permissions, or approvals
• Inaccurate or withheld information about the site, its structure, or its concealed services
• Your instruction to proceed against our recorded advice

This section does not apply to the extent a claim arises from our own negligence or wilful misconduct.

31. Insurance

SetupTeam Inc. carries commercial general liability insurance appropriate to the work we perform.

Certificates of insurance for building or property-management requirements can be requested at [email protected]. Please allow reasonable notice before your scheduled date, as certificates are issued by our broker.

Our insurance is our own risk management. It is not a substitute for your property insurance, and it does not extend coverage to you, your property, or your equipment. Nothing in this section creates a right for you to claim against our policy, expands our liability beyond section 29, or obliges us to insure any particular risk.

32. Notice of Claims

Tell us about a problem promptly. Delay makes a claim harder to assess fairly for both of us, because site conditions change.

• Property damage: report within 7 days of the visit, so we can inspect before the area changes
• Workmanship concerns: report within the applicable warranty period, and as soon as you notice the issue
• Invoice disputes: raise within 14 days of the invoice date

You must give us a reasonable opportunity to inspect and to remedy an issue before engaging another party. Where you have work corrected by someone else without giving us that opportunity, we are not responsible for those costs.

33. Photos

We may take photos of completed work for documentation, warranty records, training, and marketing. No personal identifying details will be shared. You may opt out by notifying us in writing. See our Privacy Policy.

34. Third-Party Services

We are not responsible for third-party platforms, apps, subscriptions, or service providers, including their availability, pricing, terms, security, or continued existence.

Where we recommend a product or service, that is an opinion based on current information. It is not a warranty of the third party's performance.

35. Non-Solicitation of Staff

During the course of a project and for 12 months afterwards, you agree not to directly engage or employ a SetupTeam technician for work of the type we provide, outside of SetupTeam, without our written consent.

36. Disputes

We aim to resolve concerns directly, and most issues are resolved with a phone call. Contact us first at [email protected] or (647) 464-0606 and give us a reasonable opportunity to make it right.

If we cannot resolve it directly, mediation will be attempted before any proceeding is commenced. Any legal matters will be handled in Ontario Small Claims Court.

37. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules.

You agree to the exclusive jurisdiction of the courts of Ontario, subject to any statutory right you have to bring a claim elsewhere.

38. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including weather, traffic, supplier and shipping delays, equipment shortages, utility or internet outages, labour disruption, illness, building restrictions, government action, or emergencies.

Where such an event occurs, we will reschedule with you as soon as reasonably possible.

39. General

• Severability: If any provision is found unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.
• No waiver: Not enforcing a provision on one occasion is not a waiver of it.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign them in connection with a sale or reorganization of the business.
• Subcontracting: We may use qualified subcontractors, and we remain responsible for work performed on our behalf.
• Entire agreement: These Terms, together with your quote or invoice and the policies referenced here, are the entire agreement between us on their subject matter.
• Survival: Sections on warranty, liability, indemnity, notice of claims, and governing law survive completion or termination.
• Language: The parties have required that these Terms be drawn up in English.

40. Updates

These Terms may be updated periodically. The version in effect is the one posted here on the date you book. Continued use of our services means acceptance of the current Terms.

Changes do not apply retroactively to work already completed.

41. Contact

Setup Team Inc., operating as SetupTeam
Email: [email protected]
Phone: (647) 464-0606

Legal notices under these Terms may be sent by email to [email protected], and are deemed received on the next business day. If you need to serve a notice by mail, contact us and we will provide our mailing address.