Terms of Service

1. Contact Information

SetupTeam Inc.
Phone: (647) 464-0606
Email: [email protected]
Website: setupteam.ca

2. Scope of Work

Services include installation, setup, troubleshooting, and related technology services for residential and commercial environments.

The scope of your project is defined in your quote, invoice, or confirmed communication. Work not specifically listed is not included.

3. Quotes and Changes

Quotes are based on the information provided and expected site conditions. If conditions differ, adjustments to scope or pricing may be required.

You may approve additional work verbally on-site or in writing. Once approved, work proceeds and is billed accordingly.

4. Scheduling and Access

Appointment times are estimates and may vary. You are responsible for:

• Providing access to the property
• Ensuring the work area is ready
• Arranging building permissions if required

If work cannot proceed due to access or site conditions, the visit may be billable.

5. Building Rules

For condos and managed properties, you are responsible for complying with all building requirements. If restrictions prevent completion, the visit may still be chargeable and completed work remains payable.

6. Customer Responsibilities

You agree to:

• Provide accurate information about your space and equipment
• Disclose any restrictions or hazards
• Provide necessary access (Wi-Fi, devices, accounts)

7. Site Conditions

Some conditions — such as wall structure, wiring paths, or hidden obstacles — may only become known during installation. SetupTeam may adjust methods as needed to complete work safely.

SetupTeam is not responsible for damage to concealed or unmarked utilities, such as electrical or plumbing.

8. Customer-Supplied Equipment

If you provide equipment, you are responsible for its compatibility and condition. Additional time due to incompatibility or missing parts may be billed.

9. Equipment Supplied by SetupTeam

• Deposits: Partially refundable before ordering; non-refundable once equipment is ordered or allocated.
• Returns: May be subject to restocking and delivery costs.
• Final Sale: Standard items (mounts, cables, accessories) are final sale unless required by law.
• Manufacturer Warranty: Applies separately through the manufacturer.

10. Service Call Fees

Service visits start at $159.99 + tax (minimum). Final cost depends on time, scope, and conditions. Fees apply when work cannot proceed or when issues are unrelated to our installation.

11. Labour Billing

• Minimum: 1 hour ($200 per technician)
• Additional time billed in 30-minute increments

12. Parking and Access Costs

You are responsible for providing suitable parking. If not available, paid parking may be used and charged to you. Additional costs may apply for difficult access conditions.

13. Networking / Wi-Fi

Network performance depends on many external factors. We do not guarantee speed, coverage, or uninterrupted performance.

14. Warranty (Labour Only)

• 1-year labour warranty on general work
• 1-year warranty when a customer-supplied mount is used
• Lifetime labour warranty when a mount is supplied by SetupTeam

Warranty does not cover issues caused by changes, third-party work, or environmental factors.

15. Property Care

We take reasonable care during installation. We are not responsible for cosmetic finishing unless included, or for pre-existing or hidden conditions.

16. Data and Accounts

You are responsible for backing up data and maintaining access to accounts. We are not responsible for data loss.

17. Payments

Accepted methods: credit card (3.2% fee), debit, e-transfer, cheque, and cryptocurrency. Cryptocurrency payments are final and non-refundable. Late payments may incur interest and collection costs where permitted by law.

18. Electrical Work

We do not perform regulated electrical work requiring a licensed electrician.

19. Liability

To the extent permitted by law, our liability is limited to the amount paid for the specific service provided. We are not responsible for indirect or consequential damages.

20. Photos

We may take photos of completed work for documentation or marketing. No personal identifying details will be shared. You may opt out by notifying us in writing.

21. Third-Party Services

We are not responsible for third-party platforms, apps, or service providers.

22. Disputes

We aim to resolve concerns directly. If needed, mediation will be attempted first. Any legal matters will be handled in Ontario Small Claims Court.

23. Force Majeure

We are not responsible for delays caused by events outside our control, including weather, traffic, supplier delays, outages, or emergencies.

24. Updates

These Terms may be updated periodically. Continued use of our services means acceptance of the current Terms.

25. Contact

Email: [email protected]
Phone: (647) 464-0606