SetupTeam
Terms of Service

Effective date: January 2026
These Terms of Service (“Terms”) govern your use of this website and any products or services provided by SetupTeam Inc. (“SetupTeam,” “we,” “us,” “our”). By requesting a quote, booking an appointment, purchasing products through us, or authorizing work to be performed, you (“Customer,” “you,” “your”) agree to these Terms.

1) Contact information
SetupTeam Inc.
Phone: (647) 464-0606
Email: [email protected]
Website: https://setupteam.ca/

2) Scope of services
We provide on-site installation, configuration, troubleshooting, and related technology services for residential and commercial customers (“Services”). Services may include TV mounting, audio/video setup, home theatre, smart home integration, Control4 services, Sonos services, networking/Wi-Fi troubleshooting, security cameras, and related accessories.
The scope for your job is defined by the written quote, work order, invoice, or documented messages confirming scope (the “Scope”). Anything not explicitly included in the Scope is not included.

3) Quotes, estimates, and changes
Quotes depend on the information you provide and the site conditions we can reasonably anticipate. If information is incomplete or conditions differ on-site (wall construction, framing, access, wiring paths, device compatibility, building rules, etc.), scope and pricing may change.
If additional work is required, we will explain the change and pricing before proceeding when practical. You may approve changes verbally on-site or in writing, and such approval authorizes us to proceed and bill accordingly.
Applicable taxes are additional unless stated otherwise.

4) Scheduling, access, and site readiness
Arrival times are estimates and may vary due to traffic, building access, or the complexity of earlier jobs.
You are responsible for providing safe and timely access, including parking instructions, elevator bookings, concierge procedures, and building permissions. You must ensure the work area is clear, safe, and suitable for the work.
An adult (18+) must be present unless we agree otherwise in writing.
If access is not available, conditions are unsafe, or the job cannot proceed due to site restrictions, we may pause, reschedule, or stop the job. Additional charges may apply as described in Section 10 (Service Call Fees).

5) Condo/building restrictions
Many condos/buildings restrict work hours (for example, no drilling after 5:00 PM) and may require elevator bookings or approvals. If you book a time that conflicts with building rules, we are denied access or required to stop work before completion due to building rules or staff direction, the visit may be treated as a billable service call in accordance with Section 10 (Service Call Fees). Any completed work remains billable.

6) Customer responsibilities
You agree to provide accurate site and device information (models, sizes, desired locations, etc.), to disclose any building restrictions, and to obtain any required approvals.
You agree to provide necessary credentials (Wi-Fi password, app logins, admin access) when needed for configuration. You may change passwords after the service.
You agree to disclose known hazards or constraints (hidden utilities, fragile surfaces, prohibited drilling zones, etc.).

7) Site conditions, hidden obstructions, and limitations
Some conditions cannot be confirmed until work begins (fire blocks, masonry, tile, metal framing, obstructions, in-wall routing limits, existing wiring condition, etc.). You authorize us to recommend or use reasonable alternatives to complete the job safely and reliably (for example, using a surface raceway instead of in-wall routing).

8) Customer-supplied equipment
If you supply equipment or materials, we will attempt to install or configure them where feasible. You are responsible for suitability, condition, authenticity, and any missing parts. We are not responsible for defects, failures, or warranty issues related to customer-supplied items. Extra time spent due to incompatibility, missing parts, or incorrect equipment may be billed.

9) Products supplied by SetupTeam
9.1 Deposits
For pre-purchased/special-order equipment, a deposit is typically required, usually about 50% of the equipment price.
For equipment delivered directly to your home (e.g., TVs), a 100% deposit of the equipment price is required.
Labour typically does not require a deposit unless stated in writing for your job.
Deposits reserve inventory and scheduling, and may be non-refundable depending on order stage and supplier rules.
9.2 Special orders, returns, restocking, and delivery charges
Special-order equipment may be non-refundable and may be subject to supplier return conditions.
Where a return is possible, refunds may be reduced by a restocking fee of at least 15%–20% and delivery/shipping charges (if applicable).
9.3 Stocked/carry-in items (final sale)
Equipment we routinely carry or supply (for example, mounts, cables, accessories, Sonos speakers) is final sale once sold, unless required by law or explicitly agreed in writing.
9.4 Manufacturer warranties
Manufacturer warranties (if any) apply to manufacturer hardware, subject to the manufacturer’s terms and proof-of-purchase requirements. Our labour warranty is separate and is described below.

10) Service call fees, diagnostic fees, and “false call” visits
All service calls are billable starting from $159.99 (plus tax), depending on scope.
If we attend and it is confirmed that the issue is due to our workmanship and is covered under our labour warranty, the service call fee will be waived for that warranty correction.
If we attend and determine the issue is not covered by our labour warranty, is unrelated to our work, access/building restrictions prevent the work from proceeding, or the problem cannot be reproduced due to changes made by others, then a minimum service call fee of $159.99 (plus tax) will apply.

11) Networking / Wi-Fi troubleshooting — no guaranteed performance
Networking and Wi-Fi performance can be affected by factors outside our control (ISP issues, interference, building materials, firmware changes, third-party hardware, neighbour networks, outdated devices, etc.). We apply a structured diagnostic process and recommend corrective actions; however, we do not guarantee specific speeds, coverage levels, or uninterrupted performance in every environment.

12) Warranty (labour/workmanship)
12.1 TV mounting labour warranty — customer-supplied mount
If you supply your own wall mount, we provide a 1-year labour/workmanship warranty on the mounting installation.
12.2 TV mounting labour warranty — mount supplied by SetupTeam (lifetime)
If SetupTeam supplies the wall mount for the installation, we provide a lifetime labour/workmanship warranty for the mounting installation.
Lifetime means for as long as the TV/mount remains installed in the same location, at the same property, and has not been removed, reinstalled, altered, or subjected to structural changes.
This covers mounting workmanship, including the mount remaining securely fastened to the wall when used normally and not modified.
This does not cover damage or failure caused by misuse, impact, accidents, structural movement, water, pests, power events, moving or re-hanging the TV/mount by anyone other than SetupTeam, wall deterioration, pre-existing defects, hidden hazards, building limitations, customer-supplied parts, third-party mounts, modifications, changes in wall structure (renovations), or cosmetic issues unless included in Scope.
12.3 Other labour/workmanship warranty (general)
For other labour (including troubleshooting/repairs/installation work not covered above), we provide a 1-year labour/workmanship warranty, subject to the exclusions above and Section 10 (Service Call Fees).

13) Property condition, cosmetic items, and reasonable care
We take reasonable care to protect your property. You acknowledge that some work (drilling, mounting, cable routing, accessing cavities) involves inherent risk—especially when hidden conditions exist.
Unless explicitly included in the Scope, we are not responsible for paint matching, patching, finish-level wall restoration, minor cosmetic variations, normal wear, pre-existing defects, or hidden hazards.

14) Data, accounts, and backups
You are responsible for backing up your data and ensuring you have recovery options for accounts and devices before we perform work—especially when services involve computers, networks, routers, account logins, or software configuration. We are not responsible for loss of data or information resulting from necessary troubleshooting steps or changes made with your authorization.

15) Payments, fees, and payment methods
Payment terms are as stated on your quote/invoice. If payment is not received when due, we may pause work and/or withhold deliverables until paid.
If you choose to pay by credit card, a 3.2% processing fee will apply and will be disclosed before payment is completed.
We may accept credit cards, debit cards, e-transfer, cheque, and cryptocurrency. Cryptocurrency payments are considered final once confirmed.

16) Electrical work and licensed trades
SetupTeam is not a licensed electrical contractor. We do not perform regulated electrical work that requires a licensed electrician or permits. If electrical work is required, it must be performed by a licensed electrician and may require permits/inspection.

17) Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of use, loss of data, or business interruption.
Our total liability for any claim related to Services or Products is limited to the amount you paid to us for the specific invoice/visit that gave rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by law.

18) Consumer rights
If you are a consumer, Ontario consumer protection laws may provide rights and remedies that cannot be waived by contract in certain circumstances.

19) Photos and portfolio use (opt-out)
We may take photos or video of completed work for documentation and portfolio/marketing use. We will not publish personal identifying details (such as names, faces, or sensitive information) without permission. If you do not want your project used for marketing or portfolio purposes, you must notify us in writing before or during the appointment.

20) Third-party platforms and manufacturer services
Some Services involve third-party apps, cloud services, accounts, ISPs, and manufacturer platforms. We are not responsible for third-party outages, policy changes, or platform limitations.

21) Governing law
These Terms are governed by the laws of Ontario, Canada, and applicable federal laws of Canada.

22) Changes to these Terms
We may update these Terms from time to time. The Effective date indicates the latest revision. Continued use of our Services after changes constitutes acceptance of the updated Terms.

23) Contact
Questions about these Terms: [email protected] or (647) 464-0606.