Legal Information
Everything that governs working with SetupTeam, in one place — what we commit to, what we ask of you, and how we handle your information. Written to be read, not skimmed past.
Service Terms
Terms of Service
The terms that apply to every quote and job — scope, site access, pricing, network and camera disclaimers, and liability.
Effective September 24, 2026
Buying Products
Terms of Sale
How ordering, pricing, delivery, pickup, returns, final-sale items and product warranties work when you buy products from us.
Effective September 24, 2026
Buying Products
Returns Policy
Which products are final sale, how unopened electronics come back within 14 days, and the 30% restocking fee on special orders.
Effective September 24, 2026
Privacy
Privacy Policy
What we collect and why, how we handle Wi-Fi credentials and camera footage during a visit, and your rights under PIPEDA.
Effective September 23, 2026
After Your Install
Warranty Policy
Our labour warranty and what it covers, how manufacturer product warranties differ, and how to make a claim.
Effective September 24, 2026
Bookings & Payment
Cancellation & Refund Policy
Cancelling or rescheduling, what happens if we cannot get access, deposits, project equipment returns, and how refunds work.
Effective September 24, 2026
Privacy
Cookie Policy
What this site stores in your browser and why. No advertising cookies, no behavioural profiling — and how to control what there is.
Effective July 16, 2026
Accessibility
Accessibility Statement
Our WCAG and AODA commitments, accessible service in your home, the barriers we know about, and how to tell us about one.
Effective July 16, 2026
These policies work together. Your Terms of Service is the umbrella agreement for installation and other services, and the Warranty and Cancellation & Refund policies form part of it. Products you buy on their own are covered by our Terms of Sale, which include the returns rule. Where a signed agreement or an accepted quote says something different for your specific project, that document takes priority. Nothing here removes rights you have under Ontario consumer protection law.
Question about any of this?
If something here is unclear or does not look right for your project, ask us before you book.
