How to Use Your Ajax Alarm
Arm it when you leave, disarm it when you get home, and switch on Night mode at bedtime. Everything on this page works from the Ajax Security System app on your phone or from the keypad by your door.
How do you arm and disarm your Ajax alarm?
From the Ajax Security System app or from the keypad by your door. Arm the alarm when you leave, so every sensor in the house is on guard. Disarm it when you come home, and the system goes quiet. If your system has an entry delay, you have a short window after opening the door to disarm before the siren sounds.
In the Ajax app
Open the Ajax Security System app on your phone. On the main control screen, tap Arm to turn the alarm on or Disarm to turn it off. The app confirms the change, and everyone with access can see who made it.
On the keypad
Touch the keypad to wake it. Enter your code, then press the closed lock to arm or the open lock to disarm. Mistyped a digit? Press C and start again. If your keypad is set to arm without a code, just press the closed lock. Avoid the * button unless we have shown you what it does on your keypad.
Card, tag or key fob: if we set you up with an Ajax card or tag, wake the keypad, hold the card to it, then press the closed lock, open lock or moon. Some keypads also ask for your code. On a SpaceControl key fob, press the button for the mode you want. One of its four buttons is a panic button that sets off the alarm on purpose, so check which one before you press.
What does Night mode do?
Night mode arms part of the house while you are at home. Usually the doors and windows stay on guard while the indoor motion sensors stay off, so you can walk to the kitchen at 2 a.m. without setting anything off. Which sensors join Night mode is set during the install, and we can change it any time.
Opening a protected door or window while Night mode is on sets off the alarm, so disarm first when you let the dog out.
- In the app: tap Night mode on the main control screen
- On the keypad: enter your code, then press the moon button
- In the morning: disarm as usual, from the app or the keypad
- Want different sensors in Night mode? Call us and we change it
How do you add a family member?
Invite them from your own app, using the email address they will sign up with. Each person then has their own login, their own alerts and their own line in the history, so nobody shares a password. Only an admin can send invites, usually the person whose account the system was set up on.
Menu names shift a little between app versions. If yours looks different, call us and we will walk you through it. Someone without a smartphone, like a cleaner or a dog walker, can get a keypad code of their own instead.
- Ask them to install the Ajax Security System app and create an account with their email
- In your app, open your home’s settings (the gear icon), then Users
- Tap Send invites, type their email address and tap Continue
- Afterwards, tap their name under Users to choose what they can do: arm and disarm, get alarm alerts, or full admin rights
- Your home appears in their app as soon as they sign in
What do the Ajax notifications mean?
Most of them are routine: someone armed or disarmed, or a sensor will need a new battery soon. Only an alarm needs you to act right away. The sensors are wireless, which is why they run on batteries and why the system reports on them; that is also how a wireless alarm goes into a finished house without opening walls. The exact wording can differ slightly between app versions.
Alarm
A sensor went off while the system was armed. The app shows which one and in which room. If it looks like a real break-in, stay away from the house and call 911.
Armed or disarmed by a name
A record of who changed the mode and when. Nothing to do. It is a handy way to know the kids got home, or that the house was armed after the last person left.
Smoke, heat or leak alarm
From an Ajax smoke, heat or leak detector, if you have them. These work even when the alarm is off. For smoke or heat, get everyone out and call 911. For a leak, shut off the water.
A door or window is open
You tried to arm while a door or window was still open. Close it and arm again, so that sensor protects the house along with the rest.
Low battery
A sensor’s battery is running down. It keeps working for now, but plan a swap soon. Call us and we will tell you which battery it takes, or book a short visit.
Lid open
A sensor’s cover or back plate came loose, or the sensor was knocked off its mount. Press it firmly back into place. If the message does not clear, call us.
Lost connection
A sensor stopped talking to the hub, or the hub lost its internet connection. Check that your internet is working. If the message does not clear on its own, call us.
External power lost
The hub lost power, usually in an outage or because it was unplugged. It runs on its backup battery for hours, so the house stays protected. The alert reaches you only while the hub can get online.
Who do you call for help?
Call SetupTeam at (647) 464-0606, any day from 8:30 AM to 9 PM. If we texted you after your install, you can also reply to that text. We installed your system, so we know how it is set up. For a break-in, a fire or a medical emergency, call 911 first.
Ajax keeps its own overview of the app on its website. Thinking about cameras to go with the alarm? See our security camera installation page.
- A sensor that keeps sending false alarms
- A battery swap or an extra sensor
- Changing codes, or who has access
- Moving a sensor after a renovation
- A new phone: sign in with the same email and your home comes back
Ajax Alarm Questions
Questions about your Ajax alarm?
Call us, or send a message and we will get back to you.
