How to Use Your UniFi System
Two free apps run what we installed. The UniFi app looks after your internet and Wi-Fi, and the UniFi Protect app shows your cameras, if you have them. Here is what each one does, how to share guest Wi-Fi, and when to call us.
What does the UniFi app do?
It is the control panel for your internet and Wi-Fi. Install the UniFi app from Ubiquiti (some phones list it as UniFi Network) and sign in with the Ubiquiti account set up for your home. From there you can see every connected device, check your internet and change Wi-Fi settings, at home or away.
See what is connected
The devices list shows every phone, TV, speaker and camera on your network, and how strong each Wi-Fi connection is. It is the quickest way to spot a device that dropped off.
Check your internet
The home screen shows whether your internet is up and how busy it is, and you can run a speed test from there. If the app says the internet is down, the problem is usually with your provider.
Change a Wi-Fi password
Open the WiFi settings and pick the network. Every device on it then has to reconnect with the new password, so call us first if you have a lot of smart home devices.
Block a device
Tap a device in the list to see its details. Blocking it cuts it off the network until you unblock it, which is handy for an old phone or a device you do not recognise.
How do you watch your cameras in UniFi Protect?
Open the UniFi Protect app and sign in with the same Ubiquiti account. Live view shows every camera at once; tap one to see it full screen. Recordings are kept on the recorder in your home, not in a paid cloud, so there is no monthly fee. Want another camera later? Our UniFi installation team adds it to the same app.
Watch live
Live view works at home or anywhere with mobile data. Tap a camera to see it full screen, and turn your phone sideways for a bigger picture.
Find a past event
Scroll back along the timeline under the video to any moment. Cameras with smart detection also mark people and vehicles, and some also mark packages, so you can jump straight to them.
Save or share a clip
Pause on the moment you need, then use the export or download option to save a short clip to your phone. From there you can send it to family, your insurer or the police.
Choose your alerts
In the app’s settings you can turn alerts on or off for each camera, for example only people at the front door. Fewer, better alerts are easier to live with.
How do you share guest Wi-Fi?
Give visitors the guest network, not your own. A guest network has its own name and password. When we set one up, it gets visitors online while keeping their phones away from your cameras, computers and smart home devices.
Keep your main Wi-Fi password for the household and the devices that live in the house. That way you can change the guest password after a party without touching anything else.
- Open the UniFi app and go to the WiFi settings
- Tap the guest network to see its name and password
- Change the guest password whenever you like; your own devices stay connected
- No guest network yet? Ask us and we will add one
Who do you call when something is not working?
Call SetupTeam at (647) 464-0606, any day from 8:30 AM to 9 PM. If we texted you after your install, you can also reply to that text. With remote access turned on, we can often look at your system without a visit. Our UniFi troubleshooting page explains how remote and on-site support work.
Ubiquiti’s own Introduction to UniFi covers the basics in more depth.
- Whole house offline: check the app, then restart your provider’s modem
- Never hold the reset button on a UniFi device; it erases the setup
- A camera or access point shows as offline
- Weak Wi-Fi in one room
- A new phone: install the apps and sign in with the same account
UniFi App Questions
Questions about your UniFi system?
Call us, or send a message and we will get back to you.
